MURSYIDAH, Lailul; CHOIRIYAH, Ilmi Usrotin. Buku Ajar Manajemen Pelayanan Publik. Umsida Press, [S. l.], p. 1–112, 2021. DOI: 10.21070/2020/978-623-6833-97-1. Disponível em: https://press.umsida.ac.id/index.php/umsidapress/article/view/978-623-6833-97-1. Acesso em: 22 jun. 2025.