2018
Buku Ajar

Buku Ajar Kualitas Layanan: Teori Dan Aplikasinya


Wiwik Sulistiyowati
Universitas Muhammadiyah Sidoarjo, Indonesia
Picture in here are illustration from public domain image or provided by the author, as part of their works
Published August 24, 2021
Keywords
  • Buku Ajar,
  • Kualitas,
  • Layanan,
  • Teori,
  • Aplikasinya
How to Cite
Sulistiyowati, W. (2021). Buku Ajar Kualitas Layanan: Teori Dan Aplikasinya. Umsida Press, 1-182. https://doi.org/10.21070/2018/978-602-591-436-2

Abstract

Mata Kuliah ini menyajikan beberapa hal, antara lain adalah manajemen jasa, konsep kualitas, manajemen desain jasa, manajemen kualitas jasa, dan manajemen kepuasan pelanggan serta aplikasi pengukuran kualitas layanan dalam sebuah bidang jasa, pendidikan dan distribusi.

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