The Measurement of Public Service Performance Toward Government Institution

Main Article Content

Rita Ambarwati
Affandy Winarko Mudjib
Fita Fitria Lestariana


Praise the presence of Allah SWT for its abundance of grace and grace so that the monograph of THE MEASUREMENT OF PUBLIC SERVICE PERFORMANCE TOWARD GOVERNMENT INSTITUTION has been completed. This monograph is the result of research on measuring the competitive advantage of products both in small and medium enterprises and manufacturing in order to increase product competitiveness in the global market. Thank you to all parties who have helped in the completion of this monograph. We realize that there are still deficiencies in this monograph that criticism and suggestions for the improvement of this book are desirable. Hopefully this book can provide benefits for further research and for all those who need it.


Download data is not yet available.


Metrics Loading ...

Article Details

How to Cite
Ambarwati, R., Mudjib, A. W., & Lestariana, F. F. (2021). The Measurement of Public Service Performance Toward Government Institution. Umsida Press, 1-43.
Buku Ajar


Agyemang, C. B., & Ofei, S. B. (2013). Employee Work Engagement and Organizational Commitment: A Comparative Study Of Public Sector Organizations In Ghana. European Journal of Business and Innovation Research.
Allen, K. A., Kern, M. L., Vella-Brodrick, D., & Waters, L. (2018). Understanding the Priorities of Australian Secondary Schools Through an Analysis of Their Mission and Vision Statements.
Educational Administration Quarterly. Baron, R. A., Zhao, H., & Miao, Q. (2015). Personal Motives, Moral Disengagement, and Unethical Decisions by Entrepreneurs: Cognitive Mechanisms on the “Slippery Slope.” Journal of Business Ethics. Baumeister, R. F., & Alghamdi, N. G. (2015). Role of self-control failure in immoral and unethical actions. Current Opinion in Psychology.
Belle, N., & Cantarelli, P. (2017). What Causes Unethical Behavior? A Meta-Analysis to Set an Agenda for Public Administration Research. Public Administration Review.
Bertot, J., Estevez, E., & Janowski, T. (2016). Universal and contextualized public services: Digital public service innovation framework. Government Information Quarterly.
Birtch, T. A., & Chiang, F. F. T. (2014). The Influence of Business School’s Ethical Climate on Students’Unethical Behavior. Journal of Business Ethics.
Bukhari, I. S., Jabeen, N., & Jadoon, Z. I. (2014). Governance of Third Sector Organizations in Pakistan: The Role of Advisory Board. Journal of South Asian Studies.
Buss, D. M., & Shackelford, T. K. (2015). Attractive Women Want it All: Good Genes, Economic Investment, Parenting Proclivities, and Emotional Commitment. Evolutionary Psychology. Chowdhury, R. M. M. I., & Fernando, M. (2014). The Relationships of Empathy, Moral Identity and Cynicism with Consumers’ Ethical Beliefs: The Mediating Role of Moral Disengagement.
Journal of Business Ethics. da Cruz, N. F., Tavares, A. F., Marques, R. C., Jorge, S., & de Sousa, L. (2016). Measuring Local Government Transparency. Public Management Review.
Danish, R. Q., Ramzan, S., & Ahmad, F. (2013). Effect of Perceived Organizational Support and Work Environment on Organizational Commitment; Mediating Role of Self-Monitoring. Advances in Economics and Business.
De Cremer, D., & Vandekerckhove, W. (2017). Managing unethical behavior in organizations: The need for a behavioral business ethics approach. Journal of Management and Organization.
Ferry, L., Glennon, R., & Murphy, P. (2018). Local government. In Public Service Accountability: Rekindling a Debate. Ghozali, I; Kusumadewi, K. A. (2016). Model Persamaan Struktural: PLS-PM, GSCA, RGCGA.Semarang: Yoga Pratama.
Gino, F. (2015). Understanding ordinary unethical behavior: Why people who value morality act immorally. Current Opinion in Behavioral Sciences.
Goddard, A., Assad, M., Issa, S., Malagila, J., & Mkasiwa, T. A. (2016). The two publics and institutional theory – A study of public sector accounting in Tanzania. Critical Perspectives on Accounting.
Gong, T. (2015). Managing government integrity under hierarchy: Anti-corruption efforts in local China. Journal of Contemporary China.
Graham, M. W., Avery, E. J., & Park, S. (2015). The role of social media in local government crisis communications. Public Relations Review.
Graycar, A., Prenzler, T., Graycar, A., & Prenzler, T. (2016). Measuring Corruption. In Understanding and Preventing Corruption.
Griffin, D., & Halpin, E. (2018). Local government: A digital intermediary for the information age? Information Polity.
Grimmelikhuijsen, S., & Knies, E. (2017). Validating a scale for citizen trust in government organizations. International Review of Administrative Sciences.
Harrison, T. M., & Sayogo, D. S. (2014a). Transparency, participation, and accountability practices in open government: A comparative study. Government Information Quarterly.
Harrison, T. M., & Sayogo, D. S. (2014b). Transparency, participation, and accountability practices in open government: A comparative study. Government Information Quarterly.
Hayat, R., & Kabir Hassan, M. (2017). Does an Islamic label indicate good corporate governance? Journal of Corporate Finance.
Hessami, Z. (2014). Political corruption, public procurement, and budget composition: Theory and evidence from OECD countries. European Journal of Political Economy.
Houston, D. J., Aitalieva, N. R., Morelock, A. L., & Shults, C. A. (2016). Citizen Trust in Civil Servants: A Cross-National Examination. International Journal of Public Administration.
Hove, P., & Tarisai, C. (2017). Internal Factors Affecting the Successful Growth and Survival of Small and Micro Agri-business Firms in Alice Communal Area. Journal of Economics.
Jannah, R., Handajani, L., & Firmansyah, M. (2018). The Influence of Human Resources, Use of Information Technology and Public Participation to the Transparancy and Accountability of Village Financial Management. International Journal of Scientific Research and Management.
Johnston, M. (2016). Good Governance: Rule of Law, Transparency, and Accountability. Researchgate.
Kalshoven, K., van Dijk, H., & Boon, C. (2016). Why and when does ethical leadership evoke unethical follower behavior? Journal of Managerial Psychology. 2014-0314
Katoch, D., Sharma, J. S., Banerjee, S., Biswas, R., Das, B., Goswami, D., … Mukherjee, P. K. (2017).Government policies and initiatives for development of Ayurveda. Journal of Ethnopharmacology.
Kim, H. (2014). Transformational Leadership, Organizational Clan Culture, Organizational Affective Commitment, and Organizational Citizenship Behavior: A Case of South Korea’s Public Sector. Public Organization Review.
Kock, N., & Gaskins, L. (2014). The Mediating Role of Voice and Accountability in the Relationship Between Internet Diffusion and Government Corruption in Latin America and Sub-Saharan Africa. Information Technology for Development.
Kouchaki, M., & Desai, S. D. (2015). Anxious, threatened, and also unethical: How anxiety makes individuals feel threatened and commit unethical acts. Journal of Applied Psychology.
Kouchaki, M., & Gino, F. (2016). Memories of unethical actions become obfuscated over time.Proceedings of the National Academy of Sciences.
Liu, Q., Luo, T., & Tian, G. (2016). Political connections with corrupt government bureaucrats and corporate M&A decisions: A natural experiment from the anti-corruption cases in China.Pacific Basin Finance Journal.
Lourenço, R. P. (2016). Evidence of an Open Government Data Portal Impact on the Public Sphere. International Journal of Electronic Government Research.
MA, D., & WANG, Z. (2014). Governance Innovations and Citizens’ Trust in Local Government:Electoral Impacts in China’s Townships. Japanese Journal of Political Science.
McLeod, R. H., & Harun, H. (2014). Public Sector Accounting Reform at Local Government Level in Indonesia. Financial Accountability and Management.
Meijer, A. J. (2018). Transparent government: Parliamentary and legal accountability in an information age. Information Polity. Michels, A., & De Graaf, L. (2017). Examining citizen participation: Local participatory policymaking and democracy revisited. Local Government Studies.
Mourtada, R., & Salem, F. (2015). Citizen Engagement and Public Services in the Arab World: The Potential of Social Media. In SSRN.
Nurcahyo, R., Wibowo, A. D., & Putra, R. F. E. (2015). Key performance indicators development for government agency. International Journal of Technology.
Permarupan, P. Y., Saufi, R. A., Kasim, R. S. R., & Balakrishnan, B. K. P. D. (2014). The Impact of Organizational Climate on Employee’s Work Passion and Organizational Commitment.
Procedia - Social and Behavioral Sciences. Purcell, A. J. (2016). Australian local government corruption and misconduct. Journal of Financial Crime.
Ramesh, R. (2017). Does Trust Matter? An Inquiry on Citizens’ Trust in Public Institutions of Sri Lanka. Millennial Asia.
Rotberg, R. I. (2014). Good Governance Means Performance and Results. Governance.
Sohaib Zubair, S., & Khan, A. (2014). Good Governance: Pakistan’s Economic Growth and Worldwide Governance Indicators. Pak J Commer Soc Sci Pakistan Journal of Commerce and Social Sciences.
Spence, L. J., & Rinaldi, L. (2014). Governmentality in accounting and accountability: A case study of embedding sustainability in a supply chain. Accounting, Organizations and Society.
Stellar, J. E., & Willer, R. (2018). Unethical and inept? The influence of moral information on perceptions of competence. Journal of Personality and Social Psychology.
Stojanović, I., Ateljević, J., & Stević, R. S. (2016). GOOD GOVERNANCE AS A TOOL OF SUSTAINABLE DEVELOPMENT. European Journal of Sustainable Development.
Taylor, J. (2014). Public service motivation, relational job design, and job satisfaction in local government. Public Administration.
Transparency International. (2016). Transparency International—The Global Anti-Corruption Coalition. Transparency International.
Valle-Cruz, D., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2016). Citizens’ perceptions of the impact of information technology use on transparency, efficiency and corruption in local governments. Information Polity.
Wu, J., Liu, J., Jin, X., & Sing, M. C. P. (2016). Government accountability within infrastructure public– private partnerships. International Journal of Project Management.
Yan, J., & Oum, T. H. (2014). The effect of government corruption on the efficiency of US commercial airports. Journal of Urban Economics.
Yousaf, M., Ihsan, F., & Ellahi, A. (2016). Exploring the impact of good governance on citizens’ trust in Pakistan. Government Information Quarterly.