Vol 1 No 1 (2021): Proceding of Inter-Islamic University Conference on Psychology

Behavior Seeking Psychological Assistance to Students of Sultan Agung Islamic University Semarang
Perilaku Mencari Bantuan Psikologis Pada Mahasiswa Universitas Islam Sultan Agung Semarang

Diany Ufieta Syafitri
Universitas Islam Sultan Agung, Semarang, Indonesia
Published February 20, 2021
  • Attitude of Seeking Psychological Help,
  • Students,
  • Mental Health


Mental health problems in Indonesia are still not widely handled. Students are considered to be a segment that is prone to mental health problems because they are experiencing various changes and role transitions towards maturity. Untreated mental health problems will result in decreased productivity and barriers to achieving their potential, both for sufferers and their families. One of the things that affects the management of mental health problems is the behavior of seeking psychological help, in which many people do not know where to get psychological help and there are various psychological barriers to seeking help. This study aims to determine the behavior of seeking psychological assistance among students of the Sultan Agung Islamic University class of 2018, a total of 692 people obtained through cluster sampling. This research instrument is a questionnaire which aims to find out 1) what is done for the first time when facing a problem, 2) a figure who is asked for help when facing a problem, 3) knowledge of where to meet a psychologist, and 4) a willingness to tell a problem to a psychologist. The results of the descriptive analysis showed that 38.1% of respondents tried to solve the problems themselves, the figures who were asked for the most help were family, close friends, and Allah / ustadz, 67.3% of respondents did not know where to find a psychologist, and 43% of respondents hesitated to share the problem with a psychologist.


  1. Al-Krenawi, A., Graham, J. R., Dean, Y. Z., & Eltaiba, N. (2004). Cross-National Study of Attitudes Towards Seeking Professional Help: Jordan, United Arab Emirates (UAE) and Arabs in Israel. International Journal of Social Psychiatry, 50(2), 102–114. https://doi.org/10.1177/0020764004040957
  2. Alonso, J., Cuijpers, P., Greif Green, J., Hwang, I., Liu, H., Mortier, P., Pinder-Amaker, S., Aguilar-Gaxiola, S., Al-Hamzawi, A., Benjet, C., Demyttenaere, K., Florescu, S., de Girolamo, G., Gureje, O., Kiejna, A., Kovess-Masfety, V., Lee, S., O’Neill, S., Scott, K., … Bruffaerts, R. (2016). Mental disorders among college students in the WHO World Mental Health Surveys. Psychological Medicine, 46(14), 2955–2970. https://doi.org/10.1017/S0033291716001665.Mental
  3. Amri, S., & Bemak, F. (2012). Mental health help-seeking behaviors of Muslim immigrants in the United States: Overcoming social stigma and cultural mistrust. Journal of Muslim Mental Health, 7(1), 43–63. https://doi.org/10.3998/jmmh.10381607.0007.104
  4. Arnett, J. J. (1998). Learning to Stand Alone: The Contemporary American Transition to Adulthood in Cultural and Historical Context. Human Development, 41(5–6), 295–315. https://doi.org/10.1159/000022591
  5. Arnett, J. J. (2000). Emerging adulthood: A theory of development from the late teens through the twenties. American Psychologist, 55(5), 469–480. https://doi.org/10.1037/0003-066X.55.5.469
  6. Badan Penelitian dan Pengembangan Kesehatan Kementerian Kesehatan RI. (2018). RISET KESEHATAN DASAR.
  7. Brown, J. S. L., Evans-Lacko, S., Aschan, L., Henderson, M. J., Hatch, S. L., & Hotopf, M. (2014). Seeking informal and formal help for mental health problems in the community: A secondary analysis from a psychiatric morbidity survey in South London. BMC Psychiatry, 14(1), 1–15. https://doi.org/10.1186/s12888-014-0275-y
  8. D’Avanzo, B., Barbato, A., Erzegovesi, S., Lampertico, L., Rapisarda, F., & Valsecchi, L. (2012). Formal and Informal Help-Seeking for Mental Health Problems. A Survey of Preferences of Italian Students. Clinical Practice & Epidemiology in Mental Health, 8(1), 47–51. https://doi.org/10.2174/1745017901208010047
  9. Fischer, E. H., & Turner, J. I. (1970). Orientations to seeking professional help: Development and research utility of an attitude scale. Journal of Consulting and Clinical Psychology, 35(1, Pt.1), 79–90. https://doi.org/10.1037/h0029636
  10. Kessler, R. C., Amminger, G. P., Aguilar-Gaxiola, S., Alonso, J., Lee, S., & Üstün, T. B. (2007). Age of onset of mental disorders: A review of recent literature. Current Opinion in Psychiatry, 20(4), 359–364. https://doi.org/10.1097/YCO.0b013e32816ebc8c
  11. Khan, Z. (2006). Attitudes Toward Counseling and Alternative Support Among Muslims in Toledo, Ohio. Journal of Muslim Mental Health, 1(1), 21–42. https://doi.org/10.1080/15564900600654278
  12. Lee, S., Juon, H.-S., Martinez, G., Hsu, C. E., Robinson, E. S., & Ma, G. (2009). Model Minority at Risk: Expressed Needs of Mental Health by Asian American Young Adults. Journal of Community Health, 34(2), 144–152. https://doi.org/10.1007/s10900-008-9137-1.Model
  13. Luk, J. W., Emery, Rebecca, L., Karyadi, K. A., Patock-Peckham, J. A., & King, K. M. (2013). Religiosity and substance use among Asian American college students: moderated effects of race and acculturation. Drug Alcohol Dependency, 130(0), 142–149. https://doi.org/10.1038/jid.2014.371
  14. Mohammadpoorasl, A., Ghahramanloo, A. A., Allahverdipour, H., & Augner, C. (2014). Substance abuse in relation to religiosity and familial support in Iranian college students. Asian Journal of Psychiatry, 9(August 2018), 41–44. https://doi.org/10.1016/j.ajp.2013.12.015
  15. Moreno, O., & Cardemil, E. (2013). Religiosity and mental health services: An exploratory study of help seeking among Latinos. Journal of Latina/o Psychology, 1(1), 53–67. https://doi.org/10.1037/a0031376
  16. Pedrelli, P., Nyer, M., Yeung, A., Zulauf, C., & Wilens, T. (2015). College Students: Mental Health Problems and Treatment Considerations. Academic Psychiatry, 39(5), 503–511. https://doi.org/10.1007/s40596-014-0205-9
  17. Porche, M. V., Fortuna, L. R., Wachholtz, A., & Stone, R. T. (2015). Distal and proximal religiosity as protective factors for adolescent and emerging adult alcohol use. Religions, 6(2), 365–384. https://doi.org/10.3390/rel6020365
  18. Rickwood, D., Deane, F. P., Wilson, C. J., & Ciarrochi, J. V. (2005). Young people ’ s help-seeking for mental health problems . 4, 1–34.
  19. Rickwood, D. J., & Braithwaite, V. A. (1994). Social-psychological factors affecting help-seeking for emotional problems. Social Science & Medicine, 39(4).
  20. Rickwood, D. J., Deane, F. P., & Wilson, C. J. (2007). When and how do young people seek professional help for mental health problems? Getting There: Proto Pyschiatri, 187(7), 35–39.
  21. Wilson, C. J., Rickwood, D., & Bushnell, J. A. (2011). The effects of need for autonomy and preference for seeking help from informal sources on emerging adults’ intentions to access mental health services for common mental disorders a... October. https://doi.org/10.5172/jamh.2011.10.1.29
  22. Zivin, K., Eisenberg, D., Gollust, S. E., & Golberstein, E. (2009). Persistence of mental health problems and needs in a college student population. Journal of Affective Disorders, 117, 180–185. https://doi.org/10.1016/j.jad.2009.01.0